Privacy Policy

Last Updated: June 25, 2026

This Privacy Policy explains how Jiujiang KENIN Materials Technology Co., Ltd. (“KENIN Carbide,” “we,” “our,” or “us“) collects, uses, and handles information when you visit kenincarbide.com (the “Website“) or contact us through our inquiry form.

We are a B2B tungsten carbide manufacturer. Most visitors to this Website are business professionals, engineers, or procurement contacts making industrial inquiries. This policy reflects that context.

Please read this policy carefully. If you have questions, contact us at info@kenincarbide.com.

1. Who We Are

Company: Jiujiang KENIN Materials Technology Co., Ltd.
Brand: KENIN Carbide
Website: https://kenincarbide.com
Contact: info@kenincarbide.com
Business address: No. 9, Shunyi Road, Economic Development Zone, Jiujiang City, Jiangxi Province, China

We are the data controller for information collected through this Website.

2. Scope of This Policy

This policy applies to:

  • Visitors who browse kenincarbide.com;
  • Business contacts who submit an inquiry through our Contact or inquiry form;
  • Anyone who sends us technical files, drawings, or specifications through our website.

This policy applies to personal information collected through this Website and to communications that result directly from a Website inquiry.

It does not apply to information collected solely in employment, supplier management, or unrelated third-party platform interactions.

3. Information We Collect

3.1 Information you provide through the inquiry form

When you use our Contact or inquiry form, you may provide:

  • Name — to address you and identify your inquiry;
  • Business email address — required, used to respond to you;
  • Company name — to understand your business context;
  • Country — to understand your location and applicable logistics;
  • Product interest — to route your inquiry to the right team;
  • Message — required, your inquiry details;
  • Uploaded files — optional. You may upload drawings, PDFs, CAD files, specifications, or other technical documents (see Section 6).

We do not collect WhatsApp numbers or phone numbers through the inquiry form. If you contact us directly through WhatsApp, phone, or email, we may process the information you provide to respond to your inquiry and manage the related business communication.

3.2 Information collected automatically

When you visit this Website, our web server and Cloudflare (our security provider) automatically receive standard technical information, including:

  • IP address;
  • Browser type and version;
  • Pages requested or visited;
  • Referring URL;
  • Date and time of request.

This information is processed primarily for security, anti-abuse, and server operation purposes. We do not use this data to build individual profiles or for advertising.

3.3 What we do not collect

We do not collect or use:

  • Payment card information through this Website;
  • Precise geolocation data;
  • Data from social media accounts;
  • Information about children (see Section 14).

4. How We Use Your Information

We use the information you provide for the following purposes:

  • To respond to your inquiry — we send replies by email to the address you provide;
  • To evaluate your technical requirements — including reviewing uploaded drawings or specifications to prepare quotations;
  • To send you an automatic acknowledgement — a confirmation email is sent to your address when your inquiry is received;
  • To communicate about your order or project — if your inquiry leads to a quotation, order, or ongoing business relationship;
  • To protect our systems — we use technical controls to detect and prevent spam, bot submissions, and abuse (see Section 7);
  • To comply with applicable legal obligations — including record-keeping requirements.

We do not use your information for advertising, profiling, newsletter marketing, or sale to third parties.

5. Legal Basis for Processing

Where data protection law requires us to identify a legal basis:

  • Contract or pre-contractual steps — processing your inquiry, preparing quotations, and managing orders;
  • Legitimate interests — protecting our systems from abuse and fraud, and maintaining accurate business records;
  • Legal obligation — retaining records as required by applicable law.

6. Inquiry Forms and Uploaded Technical Files

Our Contact page includes an inquiry form that allows you to upload technical files such as drawings, PDFs, CAD files (DXF, DWG, STEP, IGES, STL), and other specification documents.

Uploaded files are used only for:

  • Evaluating your technical inquiry;
  • Preparing quotations or technical proposals;
  • Order processing and customer service communications.

Uploaded files are:

  • Transmitted to our sales team by email alongside your inquiry details;
  • Deleted from our web server immediately after the email is sent — they are not stored on this Website’s server;
  • Not publicly displayed, indexed, or shared with parties unrelated to your inquiry.

If your uploaded files contain confidential technical information, please note that we treat them with the same confidentiality as any business inquiry. If you require a formal Non-Disclosure Agreement (NDA), please contact us at info@kenincarbide.com before submitting sensitive files.

7. Website Security and Cloudflare Turnstile

This Website uses Cloudflare security and bot-protection services, including Cloudflare Turnstile. Cloudflare may process network, browser, and connection information as part of providing these services, in accordance with Cloudflare’s Privacy Policy.

Our inquiry form uses Cloudflare Turnstile, an anti-bot challenge service. Turnstile helps us verify that form submissions are made by real users, not automated bots. When you submit the inquiry form, Turnstile processes a signal (which may include information about your browser environment) and returns a verification result to our server. We use the verification result to protect the inquiry form from automated submissions. We do not retain Turnstile tokens after verification. Please refer to Cloudflare’s Privacy Policy for details on how Turnstile data is handled by Cloudflare.

We also apply server-side rate limiting and technical security controls to prevent abuse of our inquiry form. These controls use a cryptographic hash of your IP address and do not store your raw IP address in our database.

8. Service Providers and Data Sharing

We share information with a limited number of service providers who help us operate this Website and respond to inquiries:

  • Cloudflare, Inc. — website security and bot-protection services, including Cloudflare Turnstile. Cloudflare may process network, browser, and connection information as part of providing these services.
  • Tencent Enterprise Mail (Tencent Exmail) — our business email service used to send and receive inquiry responses. Inquiry details, including your email address, are transmitted through this email service.
  • Vultr — web hosting provider. The infrastructure used to host this Website is located in the United States. Personal information may be processed on this infrastructure as part of normal website operation.

We do not sell your information. We do not share your information with advertising networks, data brokers, or analytics platforms.

We may disclose information if required to do so by law, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of KENIN Carbide, our customers, or others.

9. International Data Transfers

KENIN Carbide is headquartered in China. If you are located outside China — including in the European Economic Area (EEA), United Kingdom, or other jurisdictions — your inquiry information will be processed in China and potentially in other countries where our service providers operate (including the United States, where certain service providers may operate).

These countries may have data protection laws that differ from those in your country. By submitting an inquiry to us, you acknowledge that your information will be transferred to and processed in these countries for the purposes described in this policy.

We work with service providers who maintain appropriate technical and organizational security measures. However, we do not make specific adequacy or transfer mechanism representations that we cannot substantiate.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy:

  • Inquiry records and related communications: generally up to 24 months after the last substantive business communication, unless a longer retention period is required by an active quotation, order, contract, legal obligation, or dispute.
  • Uploaded files: deleted from the web server immediately after the inquiry email is sent. Copies transmitted by email may be retained as part of the email communication record for the same period as the inquiry itself.
  • Security and anti-abuse records: retained for the shortest reasonable period needed for security, fraud prevention, and abuse detection purposes.

When information is no longer required and no legal obligation requires its retention, we delete or anonymize it.

11. Your Rights and Choices

Depending on where you are located, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you.

To exercise any of these rights, please contact us at info@kenincarbide.com with a clear description of your request and sufficient information to identify yourself.

We will respond to requests within a reasonable time and in accordance with applicable law. Please note that:

  • We may need to verify your identity before processing your request;
  • Some requests may be limited or declined where we have a legitimate business, contractual, or legal basis to retain the information;
  • We cannot guarantee deletion of information that has already been transmitted to third-party service providers (such as email providers) and is outside our direct control.

If you are in the EEA or UK and believe we have not handled your information in accordance with applicable law, you have the right to lodge a complaint with your local data protection authority.

12. Data Security

We apply technical and organizational measures to protect the information we handle, including:

  • HTTPS encryption for all Website connections;
  • Server-side form validation and anti-bot controls;
  • Cryptographic hashing of IP addresses used for rate limiting;
  • Restricting access to inquiry information to authorized personnel.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. Cookies and Similar Technologies

This Website may set session cookies or technical cookies necessary for basic functionality (such as security tokens used by forms). These are strictly functional cookies and are not used for tracking, analytics, or advertising.

We do not currently use:

  • Google Analytics or similar analytics cookies;
  • Advertising or retargeting cookies;
  • Social media tracking pixels;
  • Third-party cookie consent management platforms.

Cloudflare may set technical cookies or use browser signals as part of its security and performance services. Please refer to Cloudflare’s Privacy Policy for details.

Most browsers allow you to control cookies through their settings. Blocking functional cookies may affect the operation of our inquiry form.

14. Children’s Privacy

This Website is intended for business professionals and is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a child, please contact us at info@kenincarbide.com and we will take steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of this Website after changes are posted constitutes your acknowledgment of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

KENIN Carbide (Jiujiang KENIN Materials Technology Co., Ltd.)
Email: info@kenincarbide.com
Website: https://kenincarbide.com

We aim to respond to privacy-related inquiries within a reasonable time and in accordance with applicable law.

17. Last Updated

This Privacy Policy was last updated on June 25, 2026.